• Our 12-Month intern-sela training program is designed for hands-on-learners to help you quickly learn the basic level of skills, knowledge and experience needed to develop a high level of working knowledge needed to pass the professional certification testing.

• Our Intention is to empower you to become an 'Enterprise Business Analyst' that can meet and/or exceed all clients requirements as a day-to-day product team member or in an independent on-site client-facing role.

• Our Intern-SELA training program meets California and USA Federal employment and fair-hiring laws, legal requirements and best practices. We review regulator requirements on quarterly basis to verify continued fair-hiring and best-practice compliance, as applicable

PLEASE REVIEW: "Intern-SELA" Program Requirements [#1-8]:

[#1] Internship-sela training program is for individuals who are US Citizens and/or are authorized to work in the United States of America. Passing and Maintenance of a State/Federal Employee Security Screening / Clearance can be required by select clients. (Minimum Security Level = Confidential)

[#2] All applications will be logged, reviewed and responded to in the time/data order received.

[#3] There is a thorough vetting process that each intern will complete before being selected for an interviewed time slot, including a state-national back-ground check, work experience reference check and vital records checks.

[#4] HD intern-sela training program acceptance does not auto-qualify you for an employment-offer from HighTower.Digital.

[#5] All Qualified Interns who complete the training program and pass one (1) certification tests (Level 1 minimum), will be interviewed and seriously considered for employment-offers based on final analysis aptitude test results, current skill level, role knowledge and experience levels based on product team roles minimum acceptable requirements.

[#6] All intern testing, interview and review time slots will allow for regular weekly business hours (M-F @ 9am-5pm) and scheduled per interns available appointment preferences and can be rescheduled up to 3 times, if needed.

[#7] Qualified Internship Training Program acceptance letters can only be offered to individuals who are US citizens and/or are authorized to work in the United States of America.

[#8] Validation and Maintenance of a State/Federal Employee Security Screening (Minimum Security Level Required = CONFIDENTIAL)

Our intern-sela training program levels (L1, L2, L3) build on the previous levels of Skills, knowledge and Experience:

All qualified interns accepted into the intern-sela training program will be cross trained in multi-discipline skill sets that support IT solutions services team member roles.

NOTE: Weekly, Monthly and Quarterly testing can occur, depending on training plan needs, to allow for long term skill development assessment and career planning.

We look forward to empowering you to achieve a rewarding career in the IT industry or continue to work with us as a Professional Business Analyst within our 'IT Solutions' services program and/or explore your greatest career potential through participation in our 'Enterprise Partners Advisory' Programs.

"Customer Discovery" Digital Enterprise Business Analyst (L1) 10-Step @ 100 Hrs. Training Cert. Plan: (Training & Cert. Program Plan Example Only: Content updates for Industry Standards + Best Practices).

1. Introduction to Customer Discovery Methodology 10hrs
   Overview of the Customer Discovery framework, key terms, and how it fits into the Agile product development cycle.

2. Stakeholder Identification & Mapping 10hrs
   Identify all internal and external stakeholders. Create a stakeholder map and define roles and communication priorities.

3. Problem Statement Formulation 10hrs
   Define the core problem or opportunity. Practice writing clear, measurable problem statements using the 5W+H framework.

4. Customer Interview Preparation 10hrs
   Develop structured interview guides. Learn open-ended question techniques to uncover real customer pain points.

5. Conducting Customer Discovery Interviews 10hrs
   Practical exercises in conducting live or simulated customer interviews. Focus on active listening and note-taking.

6. Data Collection & Synthesis 10hrs
   Organize and categorize interview findings. Introduction to affinity mapping and insight clustering techniques.

7. Persona Development 10hrs
   Build data-driven customer personas from discovery findings. Learn persona templates and how to apply them to product decisions.

8. Journey Mapping Basics 10hrs
   Create a basic customer journey map from the persona's perspective. Identify touchpoints, pain points, and opportunity areas.

9. Discovery Report Writing 10hrs
   Compile all findings into a formal Discovery Report. Practice executive summary writing and data-backed recommendation formatting.

10. L1 Capstone Presentation & Review 10hrs
    Present Customer Discovery findings to HDI mentors. Receive structured feedback and pass certification testing to advance to BA Level 2.

All interested parties are encouraged to Apply Today >> Please Note that All applications will be logged, reviewed and responded to in the time/data order received.

"Voice Of The Customer"Digital Enterprise Business Analyst (L2) 10-Step @ 100 Hrs. Training Cert. Plan: (Training & Cert. Program Plan Example Only: Content updates for Industry Standards + Best Practices).

Prerequisite: Completion of BA Level 1 — Customer Discovery.

1. Introduction to Voice of the Customer (VoC) Framework 10hrs
   Overview of VoC methodology, its role in Agile Level 2 analytics, and how it extends Customer Discovery insights.

2. Quantitative vs. Qualitative Customer Data 10hrs
   Distinguish between qualitative discovery data and quantitative VoC metrics. Introduction to survey design and NPS scoring.

3. Survey Design & Deployment 10hrs
   Design effective customer feedback surveys. Best practices for question ordering, scale selection, and channel deployment.

4. Feedback Analysis Techniques 10hrs
   Analyze collected feedback using frequency analysis, sentiment tagging, and priority weighting methods.

5. VoC Data Segmentation 10hrs
   Segment VoC data by customer type, industry, or usage pattern. Build segment-specific insight profiles.

6. Customer Needs Prioritization (Kano Model) 10hrs
   Apply the Kano Model to classify and prioritize customer needs as basic, performance, or delight factors.

7. Competitive Benchmarking 10hrs
   Compare HDI service offerings against competitor benchmarks using VoC data. Identify gaps and differentiation opportunities.

8. VoC to Feature Translation 10hrs
   Translate VoC findings into product or service feature requirements using the Jobs-To-Be-Done framework.

9. VoC Dashboard Creation 10hrs
   Build a simple VoC reporting dashboard. Present key metrics, trend lines, and priority recommendations visually.

10. L2 Capstone Presentation & Review 10hrs
    Present VoC analysis to HDI mentors. Receive structured feedback and pass certification testing to advance to BA Level 3.

HighTower.Digital: IT Training Program 2026

Internship-SELA (Sweat Equity Logging Agreement) Training and Certification Program is a professional level training and certification program designed to develop and certify highly skilled Digital Enterprise Business Analysts for enterprise-ready career as an IT Business Analyst.

"Product Owner"Digital Enterprise Business Analyst (L3) 10-Step @ 100 Hrs. Training Cert. Plan: (Training & Cert. Program Plan Example Only: Content updates for Industry Standards + Best Practices).

Prerequisite:

• Completion of BA Level 1 — Customer Discovery.

• Completion of BA Level 2 — Voice of the Customer.

  1. Introduction to the Product Owner Role 10hrs
     Define the Product Owner role within Agile Scrum teams. Understand the PO's responsibilities for backlog ownership and stakeholder alignment.

  2. Product Vision & Strategy Development 10hrs

     Create a product vision statement. Align the product strategy with customer discovery and VoC findings from Levels 1 and 2.

  3. Product Backlog Creation & Management 10hrs
     Build and maintain a prioritized product backlog. Learn story point estimation, epic decomposition, and sprint planning techniques.

  4. User Story Writing & Acceptance Criteria 10hrs
     Write well-formed user stories using the As a / I want / So that format. Define clear, testable acceptance criteria for each story.

  5. Sprint Planning & Execution 10hrs
     Facilitate sprint planning sessions. Prioritize backlog items for sprint inclusion based on business value and team capacity.

  6. Stakeholder Communication & Demos 10hrs
     Present sprint demo results to stakeholders. Manage expectations, incorporate feedback, and update the backlog accordingly.

  7. Release Planning & Roadmapping 10hrs
     Create a product roadmap aligned with business objectives. Plan releases with clear milestones and dependency tracking.

  8. Metrics & KPI Tracking for Product Owners 10hrs
     Define and track product KPIs: velocity, burn-down, customer satisfaction score, and feature adoption rate.

  9. Risk Management & Backlog Refinement 10hrs
     Identify and mitigate product risks. Conduct regular backlog refinement sessions to keep stories current and well-estimated.

  10. L3 Capstone: Full Product Cycle Simulation 10hrs
      Complete a full simulated product cycle from vision to release. Present to HDI mentors for final instructional review and certification testing as an Product Owner.